Vendor Registration

1.Vendor Registration

Please follow the below steps to understand the process for Vendor Registration.

  • To register as a vendor for Total Language you will have to go to this URL: https://lsp.totallanguage.com and click on the Vendor Registration button
  • If you login from a translation company’s website which is integrated with Total Language then you will be redirected to the registration page directly

2.Vendor Registration
  • Enter the required information
  • Choose the appropriate Target Language.
  • Choose the required Service Type.
(Note: The fields with the red star are mandatory and you can only choose up 3 target languages.)

3.Vendor Registration

Enter your email id and click on the Verify Email id button.


4.Vendor Registration

Now an email will be sent the entered email id with the verification code.


5.Vendor Registration

This is the email that you will receive with the verification code.


6.Vendor Registration

Enter the Verification code and click on the Confirm button.


7.Vendor Registration
  • Choose the appropriate country flag to set the country code for the mobile number that you are using. If you choose the incorrect code, then you will not receive the verification code.
  • Enter the required mobile number and click on the Verify Mobile Number.

8.Vendor Registration

You will receive a regular message to the entered mobile number with the verification code.


9.Vendor Registration
  • Enter the verification code and click on the confirm button to complete the verification of your mobile number.
  • Click on the blue hyperlink to view the Terms and Conditions and click on the check box to agree with the Terms and Conditions.
  • Click on the Register button

10.Vendor Registration

At this point you have to wait for the company staff to verify and approve your registration for you to get the login credentials to complete the remaining part of the registration.


11.Vendor Registration – Company Staff

Log in with your company staff credentials.


12.Vendor Registration – Company Staff

After you login, move your cursor to Manage > Company Management > Approve/ Decline Registration.


13.Vendor Registration – Company Staff
  • Choose the required Date Range.
  • Click on the Search button
(Notes: You can use the status filter to filter based on the status and type to filter to filter based on user type)

14.Vendor Registration – Company Staff
  • To Approve the user’s registration click on the Approve button.
  • To decline the user’s registration click on the Decline button.

15.Vendor Registration – Company Staff
  • When you click on the Decline button you will get this pop up.
  • Remove Account: If you check this checkbox, when you complete the process, the user’s complete account will be removed.
  • Decline account: if you check this checkbox, when you complete the process, only the phone number will be removed but the data will be in the grid under the status Declined. (So the vendor can use the mobile number to re- register).
  • Click Yes to move to the next step.
  • Click No to go back to page.

16.Vendor Registration – Company Staff

The data that you enter in this pop up will be sent to the vendor’s registered email notifying them the reason for their registration being declined.


17.Vendor Registration – Company Staff

Click on the OK button.


18.Vendor Registration – Company Staff

Once an account has been declined, the status will be marked as Declined. To approve the declined account click on the Approve button under the action column and the account will be approved. Now the interpreter will receive an email with their username and temporary password. They need to use it to login and complete the remaining registration process.

(Notes: After the vendor has been on boarded then they can login and change their password)

19.Vendor Registration – Company Staff
  • Click on the Yes button to complete the approval.
  • Click on the Yes button to go back to the page.

20.Vendor Registration – Company Staff.

Click on the OK button.


21.Vendor Registration

This is the email that will be sent to the vendor when their account is declined.


22.Vendor Registration
  • This is the email that will be sent to the vendor when the registration is approved.
  • Click on the Login Now button to access the login page.
  • Use the credentials to login and complete the remaining registration process.

23.Vendor Registration
  • Fields with the red star are mandatory, please make sure that you complete all the required fields.
  • To upload your badge image click on the Upload button and choose the required image.

24.Vendor Registration

To change the badge image, click on the Edit button and choose the appropriate image.


25.Vendor Registration

To upload the required document click on the Upload button. To download the uploaded document click on the Download button. To delete the uploaded document, click on the Delete button.


26.Vendor Registration

To upload a professional document, click on the required field button and fill out all the required data.

(Note: Once you turn on the button for the professional field, that field becomes mandatory. So please make sure you complete all the requirements in it, so that you can submit your registration. If any required field data is not filled in then your form will not be submitted.

27.Vendor Registration
  • To access the fields and enter the data to provide the current vaccination status. Click on the button next to Covid. Then you will receive all these fields.
  • First click on the check box of the Covid dose that you are about to enter.
  • Choose the manufacturer and enter the data for the required fields.
  • Click on the upload button and upload your Covid certificate. Do the same for the following doses if you have taken them

28.Vendor Registration

Note: Fields with the red star are mandatory, please make sure you complete their requirements


29.Vendor Registration
  • These forms are associated with the company you would need to read them and electronically sign them.
  • To read the form click on the form.

30.Vendor Registration
  • The form will open up, please go through the form and enter the data in the required field and also electronically sign them.
  • Click on the Save button.
  • Now you will receive the pop up at the top click on the OK button.

31.Vendor Registration
  • Now the status for the form will change from pending to completed, likewise complete all the forms.
  • Once you have completed all the forms click on the Save button.

32.Vendor Registration
  • If you have not completed all the required fields you will receive this pop up.
  • Click on the Yes button to be logged out.
  • Click on the No button to remain in the page

33.Vendor Registration
  • After you complete all the required fields and when you click on the Save button, you will receive this pop up.
  • Click Yes to exit the page.
  • Click No to stay on the same page.

34.Vendor Registration – Company staff

To verify the submitted documents of the vendor, please log into your company credentials. Move your cursor to the Manage icon > Company Management > Registered Interpreters.


35.Vendor Registration – Company staff
  • You can filter the submitted documents using the date range and the status filter.
  • Pending Vendor – If the vendor is yet to submit all the required documents.
  • Pending Review – If the vendor has submitted all the documents and the profile is ready to be verified.
  • Completed – Once all the details have been approved, then the vendor will move into this status.
  • All – includes all the statuses.
  • Click on the document icon to verify the documents that have been submitted by the vendor.

36.Vendor Registration – Company staff
  • Click on the Approve button to approve the document/image.
  • Click on the Reject button to reject the document/image.

37.Vendor Registration – Company staff
  • To approve all the documents, click on the Approve All button.
  • To decline all the documents, click on the Decline All button.
  • You can also approve or decline the documents individually.

38.Vendor Registration – Company staff
  • When you reject a document, you will receive this pop up.
  • Click on the Yes button to move forward.
  • Click on the No button to return to the page.

39.Vendor Registration – Company staff

After you click on the Yes button, you will receive this pop up. The data that you enter in this pop up will be sent to the vendor’s registered email as the reason for declination.


40.Vendor Registration – Company staff

When a document is rejected, this is how it would appear.


41.Vendor Registration
  • This is the email that is sent out to the vendor when a document has been rejected.
  • To resubmit a corrected document, click on the Click here button. This will redirect you to the page where you can resubmit the document

42.Vendor Registration

When you enter this page, the section from which the uploaded document was rejected will be empty, please upload the corrected document over there and click on the Save button to complete your submission. incase if multiple documents have been rejected, then please upload all the corrected document and then click on the Save button.


43.Vendor Registration – Company staff

CORI – When you turn on this button, it will automatically choose the start date as the current date and the Expiration date as 1 year from the current date. This will be saved in the data base and can be accessed when ever needed.


44.Vendor Registration – Company staff
  • Only after you have approved all the documents and checked on the CORI button, only then you can approve the vendor’s profile.
  • To approve the vendor’s profile click on the orange color tick icon.

45.Vendor Registration – Company staff

Click on the Yes button.


46.Vendor Registration

This is the welcome email that is sent to the vendor. The welcome email extends from slide 46 to 47.


47.Vendor Registration

Welcome email.


48.Vendor Registration
  • Welcome email.
  • It will also have a few attachments that may differ by company preferences. These attachments instruct the vendor on how to interact with the company and how to utilize the platform optimally to know about appointments and their availability.

49.Vendor Registration – Company staff
  • After the vendor has been approved, all the details and documents that have been verified will automatically get seeded into the vendor’s profile in the vendor details page.
  • To access the vendor details page move your cursor to Manage > Vendor Management > Vendor Details.
(Note: After the vendor receives the welcome email they can login with their credentials and change their password.)

50.Vendor Registration – Company staff

Choose the vendor from the drop down.


51.Vendor Registration – Company staff

Slide 50 to slide 57 shows you the details that were collected are now seeded into the vendor’s profile.


52.Vendor Registration – Company staff

This is an extension of slide 50, over here you can view the statistics and earnings of the vendor.


53.Vendor Registration – Company staff

In the details page you can access the information of the vendor.


54.Vendor Registration – Company staff

In this page you can view all the documents that have been submitted by the vendor. This page extends from slide 53 to 55.


55.Vendor Registration – Company staff

In this page you can checklist.


56.Vendor Registration – Company staff

In this page you can checklist.


57.Vendor Registration – Company staff

In this page you can set up the following,

  • Specialty
  • Interpretation type
  • Source language
  • Target language
  • And service provided by the interpreter

58.Vendor Registration – Company staff

Notification setting – In this page you can set up the required notification for the vendor by just clicking on the required button and then clicking on the save button.


Vendor Management

1.Add Vendor

Move the cursor to the “Manage” icon and choose Vendor Management > Vendor Details.


2.Add Vendor

Click on the “Add New Vendor” button.


3.Add Vendor

Fill in the mandatory fields. The other fields are optional and can be filled based on your company requirements.


4.Add Vendor

If the home address is the same as the billing address click on the “ Same As Home Address” button to copy the data entered from the home address to the billing address.

If the billing address is different from the home address, then enter the correct billing address.

(Note: Make sure that you enter the correct address as this will reflect on the mileage that is being calculated for the interpreter.)

5.Add Vendor

Click on the “OK” button.


6.Add Vendor

Fill in the mandatory fields. The other fields are optional and can be filled based on your company requirements.


7.Add Vendor

Here you can add the Interpreter’s certification courses and the number of hours. This will filter the Interpreters based on the customer’s requirements.


8.Add Vendor

Add in the compliances for the interpreter, this is also a criteria that filters out the interpreters based on the customer’s requirements.


9.Add Vendor

Choose the required Specialty type and Interpretation type that the interpreter will provide.

Choose the Source Language and the Target Language that the Interpreter will provide.


10.Add Vendor

Choose the Interpretation types that the Interpreter will provide.


11.Add Vendor

Based on the Interpreter’s requirements choose the notification type.


Vendor Permission

1.Vendor Permission

Move your cursor to the “Manage” icon and choose “Vendor Management > Vendor Details”.


2.Vendor Permission

Choose the appropriate vendor.


3.Vendor Permission

Click on “Specialty/Languages”.

As per the vendor's qualification you can assign the Specialty Type, Interpretation Type, Source Language and Target Language.


4.Vendor Permission

As per the vendor’s requirements choose the required service type and click on the “Save” button.


5.Vendor Permission

As per the vendor’s requirements choose the appropriate notification options and click on the “Save” button.


Vendor Rate Center

1.Vendor Rate Center

Move you cursor to the “Manage” icon and choose “Vendor Management > Vendor Details”.


2.Vendor Rate Center

Click on the “Billing and services” option.


3.Vendor Rate Center

As per company requirements you can fill the fields.

Mileage button pending.


4.Vendor Rate Center

To add after hours for the vendor, click on the “After Hour Calendar” button.


5.Vendor Rate Center

Click on the required date.


6.Vendor Rate Center

As per your requirements fill in the fields. When you are done click on the “Save” button.


7.Vendor Rate Center

AThis Is how it would look after you save the entered data.

click on the close button.


8.Vendor Rate Center

Click on the “+” icon to access fields to enter the prices for VRI/OPI.


9.Vendor Rate Center

After you are done entering all the required prices for the vendor click on the “Save” button.


Vendor Time Finished Forms

1.Vendor Time Finished Forms

Move the cursor to the Finance icon on the side menu and click on the Vendor Time Finished form.


2.Vendor Time Finished Forms

In the Time Finished Page you can search for the required appointment using the Date Range filter.

After you set the appropriate date and click on search button the available appointments will populate in the below data table.

Choose the required appointment. Click on the “i” symbol the appointment details will appear in a pop up.


3.Vendor Time Finished Forms

If the appointment exceeds the time limit, the interpreter can click on the start date and time field and change the time.


4.Vendor Time Finished Forms

If the interpreter has any additional reimbursements, choose the type from the "Field Name" drop down and input the amount in the "Field Value”.


5.Vendor Time Finished Forms

An upload icon will appear they can use it to upload a photo as proof for the reimbursement that they have claimed.


6.Vendor Time Finished Forms

If the interpreter has multiple reimbursements to claim, they can click on the "+" icon to access more fields to add their reimbursements.


7.Vendor Time Finished Forms

After the photo for the reimbursement has been uploaded click on the Save button.


8.Vendor Time Finished Forms

After you click on the "Save“ button a pop up will appear at the top which will ask you to upload the “Service Verification Form”.

The Interpreter can drag and drop the service form or they can click on the upload button and choose a file.


9.Vendor Time Finished Forms

After choosing the file click on the "Start Upload" button.

After the file gets uploaded a "Save" button will appear, click on it.

(Note: Now close the Time Finished page and wait for the company staff to verify and approve the form)

10.Vendor Time Finished Forms

Move the cursor to the Finance icon on the side menu and click on the Vendor Time Finished form


11.Vendor Time Finished Forms

In the Time Finished Page you can search for the required appointment using the Date Range filter.

After you set the appropriate date and click on search button the available appointments will populate in the below data table.

Choose the required appointment. Click on the “i” symbol the appointment details will appear in a pop up.


12.Vendor Time Finished Forms

The company staff can check and approve or decline the time that was updated by the Interpreter.


13.Vendor Time Finished Forms

The company staff has the ability to view the proof image of the reimbursement that was uploaded by the interpreter and they can choose to accept or decline it.

They can choose to approve or decline the entire Time Finished document that was submitted by the interpreter.

(Note: After the staff approves the “Time Finished Form”, you can double check if the approved form is correct from the “Quality Control” page.)

14.Vendor Time Finished Forms

The company staff will receive this pop up after they approve the interpreter’s reimbursements. Click on the “OK” button.


15.Vendor Time Finished Forms

Documents Approved. Click on the “OK” button.


Accept the appointment

1.Vendor Portal
  • To accept or decline an inquiry, please follow the below steps.
  • Login with your vendor credentials.

2.Vendor Portal
  • The red square means that you have an appointment inquiry, which needs your approval or declination. The number is the square signifies the count( No of appointments within that particular status)
  • Click on the red square to view the authentication code.

3.Vendor Portal

Click on the authentication code and a pop up will appear with the basic details of the appointment and it will have a button to accept the appointment and one to decline it.


4.Vendor Portal

You can also accept the appointment by clicking on the authentication code of the appointment from the grid and then you will receive a pop with basic information of the appointment and buttons to accept or decline the appointment.


5.Vendor Portal

This is the pop up which will appear when you click on the authentication code. If you are available, click on I’m Available button or click on the Decline button.


6.Vendor Time Finished Forms
  • Once you have accepted the appointment you will receive this pop up, click on the OK button.
  • If the appointment is assigned to you then you will receive a booked email. But if the appointment is assigned to another vendor then you will receive an email which says that this appointment is no longer available.